FAQ:
Q1: Where is KLY? Is it possible to visit your factory?
A: KLY is located in Quzhou City, Zhejiang Province. It is very convenient to visit us.All our clients,from home or abroad,are warmly welcome to take a visit here!
Q2: How to control the products’ quality?
A:We always place great emphasis on quality control to ensure that excellent quality level is maintained. Moreover, the principle we always maintain is "to provide customers with better quality, better price and better service".
Q3: How to get the sample ?
A: Could pay by paypal or refund from the order.
Q4: Can you provide OEM service?
A:Yes, we work on OEM orders. Which means size, material, quantity, design, packing solution, etc will depend on your requests; and your logo will be customized on our products.
Q5: What information should I let you know if I want to get a quotation?
A:1, Size of the products
2, Material and stuff(if have)
3, package
4, Quantities
5, Please send us some pictures and designs for checking if possible so we can do best as your request. Otherwise, we will recommend relevant products with details for your reference.
Q6: Shipping Method and Shipping Time
A: 1. Express courier like DHL, TNT, Fedex, UPS, EMS etc,shipping time is about 2-7 working days depends on country and area.
2. By air port to port: about 7-12days depends on port.
3. By sea port to port: about 20-35days
4. Agent appointed by clients.
Q7: What about the payment-term ?
A: To new customers,we always accept T/T, irrevocable L/C, and also accept O/A 30-90 days. It depends on customer’s conditions.
Q8: Any other favorable conditions ?
A: After establishing long-term business relations, the samples are free of charge.