Q1. What’s the main business of your company?
A: We’re engaged in the electric light sources, main products are:
- Raw Materials, such as glass tube & rod, dumet wire & monel wire, tungsten & moly wire, lamp use ceramics and phosphor, etc.
- Lamp parts, such as tungsten filament, glass bulb & shell, lamp base cap, lead-in wire and arc tube, etc.
- Spare parts & components of LED lights and lamps, including glass & PC tube/ bulb/ cover & lens, heat-sink, PCB with LEDs, power driver and LED light in kits, etc.
- LED bulb, LED tube light, LED underwater light, LED fishing light, LED high bay light, LED panel light, LED linear light, LED spot light, LED tunnel light, LED street light, etc.
Q2. Can I get free samples from you?
A: Of course, you can. We’re honored to offer your samples free of charge for your test or quality check.
Q3: Can I mix the different models or different products in one container?
A: Yes, different models/products can be mixed in one container, but the quantity of each mode/product should not be less than MOQ.
Q4: Can you do OEM orders?
A: Yes. We can accept OEM orders with a fromal authorization letter from you, and we also can design and customize product based on your drawings, technical data sheets, samples, and even pictures.
Q5: How long it will take you to prepare my goods ready for shipment?
A: It will take 5-7 days for sample orders. And 15-30 days for batch order, it depends on if we have stock on hand at the time you order.
Q6: Can I trust you?
A: Absolutely, yes! As we are Aliaba verified supplier.
Q7: Do you offer guarantee for the products?
A: Yes. But it depends on product you order, as different products have different guarantee period.
Q8: How to deal with the defects?
A: Firstly, we have enough confidence in our products, as such kind of defect issue seldom happens, because we have a very strict quality control system such as incoming inspection, in process inspection and final inspection before packing.
Secondly, if this case happens unexpectedly, we'll pay high attention to the complaints from you and investigate the actual status, if defects are found in the guarantee period, we'll compensate you with the quantity of the defective parts or get it repaired and send back to you and other solutions per our final discussions including the recall if necessary according to the real situation.