Q1: Are you a factory?
A: Yes,we are a factory , Our factory has many years of experience for ceramic production.
Q2: Can you print my customer design or logo on thr mug?
A:Yes,of course. Buyers design and logo we all warmly welcomed.
Q3:What kind of technic do you have?
A: Color/shiny/glossy glazed, matt glaze, glazing, two tones, bi-color, hand painted, embossing, decal/printing, antique finish, brush, silk screen printing, stamping, engrave.
Q4:Do you accept the small order?
A: Sure. We accept small order if your order quantity is less than MOQ. We will do our best to help you by giving you the reasonable price with diligent service.
Q5:What about the charge of sample?
A: Need to pay a fee,But sample cost can be refunded once confirm the order.
Q6:What is your lead time for sample and lead time for completed order?
A: Ceramic Incense Burner sample time :can be in 7-10 days;
Completed order time :45-60 days after receiving the deposit.
Q7: Can you help me make my own design?
A:Sure.we can made OEM and ODM items for you as long as you can tell us your idea or provide pictures.We ha ve done many OEM project for our customers.
Q8: After receiving the goods, if we find the defect goods, could we get the compensation?
A: Absolutely, after confirming the defect goods cause by us, you will surely get the compensation.
In fact, we always pay great attention on production control and inspect all the goods carefully before shipment.