FAQ
Q:Are you a factory or trading company?
A:We are a professional manufacturer and trader. We can provide you with a wide range
of products and business information
Q : How can I get sample and how long will it takes?
A: Sample is free, The freight is borne by the customer or negotiated by both parties.
It usually takes 7 days to prepare a sample.
Q : What's the delivery time?
A: It will take about 20-30 days to finish an order after received the Advance payment.
But the exact time is according to actual situation.
Q : Can I have my own customized product?
A : Yes, OEM or OBM is available .your customized requirements for Color, Logo, Design,
Package, Shipping mark, etc. are very welcome.
Q : Do you have quality control?
A: Yes, we attach great importance to quality control with ISO9001:2015
Q : How about the warranty?
A : If quality problem occurs , please feel free to contact us. It is 24 hours support by
email/phone/trade manager. kristine@china-redstar,86-027-86610371.