1)Questions: Are you factory or trade Company:
Answer:
2) Questions:Do you have after sales support?
Answer:Yes, we are happy to give advice and we also have skilled technicians available, We need your machines running in order to keep your business running.
3) Questions:once we've bought a machine from you, are you able to supply us with material?
Answer: We can assist you in finding the appropriate materials to suit your machine
4) Questions: Do you sell only standard machines?
Answer: No, most of our machines are built according to customers specifications, using top brand name components.OEM is acceptable
5) Questions: Do you have a warranty on your machines?
Answer:One year warranty excluding electrical components.
6) Questions:What sales terms do you have?
Answer:T/T, L/C,West Union.
7) Questions:Do you have instruction manuals?
Answer: We provide you with instruction manuals, electricity layouts, civil requirements, and machine drawings or Video Support,
8)Questions:once a machine arrives at our factory what happens then?
Answer: We will send you a technician or engineer that will commission and install your machine, with training for your staff if required at a separate fee.
9) Questions: What do I need to offload my machine from the container?
Answer: You are not responsible for the offloading of your machinery, and it is recommended that you use a reputable rigging company.
10) Questions: What kind of controls/Parts do you use on your machines?
Answer:AMS, OMRON, Schneider, Siemens, and ASK,ABBA,OPTIMA(ITALIA),HSD
11)Questions: What is your delivery time?
Answer:Depending on the type of machine, duration of 10 days to 45 days from date after receive the deposite
12)Questions: Do we receive any updates while machine is in the manufacturing process?
Answer:Yes.Regular updates on progress will be sent to you.