1.  When I re-order my product, should I pay the mold fee again?

- NO, we'll keep each mold for 3 years, during this time, you can re-order without mold fee. 

2. Express shipping is too high, any other options for shipping?

- Yes, we could also ship via China Post, E-package, or agent express with low cost.

3. My product need to display, any show box?

- Yes, we could also provide plastic box, paper box, velvet box for pins, medals, etc.

4. I need some product very urgent, how fast you can produce it? 

- Depending on your item, our sales will check schedule and get a fastest production time for you. 

5. UPS / TNT / DHL Express lost / broken my package, how could I do?

- If you didn't receive it in time, please let us know, we'll check with express and get you an answer. 

- If you just receive part of your products, some cartons lost or broken, please complain with the shipper and take a photo when you touch them. Let us know at first time, and send us the photoes, we'll re-make the lost items for you and make claim on this to express. 

6. I received my product, but it’s wrong, how could I do?

- If you provide wrong info and cofirmed wrong artwork or production plan, then sorry you will afford to re-make them. 

- If we made products wrong with our artwork or production plan, we'll re-make for you. 

- If you are in a rush for the wrong items, so have no time for the re-making, please be kind to accept our sorry and discount for you. 

7. How do I contact you?

- If online, just click this : or

- Leave us a message: 

- Or you can send us an email: ****(name)@cfris.com

- Or Skype:  julijuli117

Any questions or problems, feel free to let me know, I’d love to help!