1. Can I get a discount?
A:Yes. For big order, old customers and frequent customers, we'll give reasonable discount.
2. How could I pay the term?
A:We have Paypal, Trade Assurance,Western Union and T/T. So just tell us which is convience for you. Then we will send you bank details, or as your requirement.
3. How to place an order?
A: Please send us your purchase order by email/TradeManager/Skype. Or you can ask us to send you a proforma invoice for you to order.
4. How long could I get my order?
A:Customized products: usually 25-30 days. It depends on your design and quantity.
5. How can the products be send to us.
A: We use DHL, UPS, EMS, FEDEX,and Sea freight. Basically,the transportation depends on client's choice.
6. Can you add our own logo on the products or use our designs?
A: Yes. Of course you can add logo on our products. And ODM/OEM is welcome! In addition, we promise your design would protect by law, we won't tell anyone else about this! It is your own copy right.
7. This is our first order, why do I trust your company?
A:Our company cooperate with Alibaba is verified 6 years gold supplier,trustworthy, thus,you can buy our products safely. Before we send the items we will certainly check them carefully by ourselves. And our client have growth with us at least 4 years, one is more than 10 years.
8.Is quality guaranteed?
A:Definitely, quality is the most important factor to maintain a company's reputation,so it's a must!
10.How about your After-sale service?
A: 100% customer satisfaction Your satisfaction is of the utmost importance to us. Upon thearrival of your package, we encourage you to check and make sure that products have been made as your order specifications.The sooner you report the problem, the quicker and better we can handle it.
B: No risk return policy Before returning items to us, just contact service to initiate the return process within 7 days of the receipt of your items via email, live chat or phone. When you return back the goods to us because of bad quality, we will send you new product for replace or 100% refund.
