1. WORLDWIDE SHIPPING. (Except some countries and APO/FPO) 2. Orders processed timely after the payment verification. 3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address. 4. The images shown are not the actual item and are for your reference only. 5. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season. 6. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction! 7. Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery. 

8. Delivery Time:

1.How to get in touch with us?

a)TradeManager on-line chatting

b)Open one of our products' link and leave a massage there,then you should find the contact details.

Your any questions will be replied within 24 hours.

2.How to buy our crystal crafts which you like?

Contact with us and advise its model number,or show us the full item details of what you want,according to our recommendation,you will get the quotation,delivery time,packing,MOQ,container info and any other answers.

3.Customizing:

We can make the products following the customers' requirement,like the shape,size,color,logo and other spec details.

4.What is your qty of MOQ?

Generally speaking,there is no limit for the minimum order quantity,the minimum order quantity is subject to the demand of our esteemed clients.More bigger quantity,the price is also more cheaper.

5.How I get your price?

So easy!

If the products you want are showing on our website or on the picture album,just let us know the model number and your order qty,I will give you the best prices.

On the other hand,if the products need your personal designs,you can supply us with simple plans of them.We will calculate the prices immediately after the below info are clear: 

a)Model and measure of the products.(you'd better have drawings,samples,or product photos) 

b)Quantity and expected time for delivery

c)If you need sandblasting and inner sculpture,please inform us at the same time

d)Your detailed contact method

Note:Usually,our prices include the tax for common gift boxes if there are no such requirements,please inform us beforehand.

6.What is your sample's policy?

We can delivery common samples worth not too much if the customers are willing to pay the shipping cost.If the samples are made on bases of customers' needs,we will ask for the sample fees only if order confirmed by both sides.If samples are involving laser inner sculpture,please contact our marketing dept.because it may involve logo setup fee.

7.Normally,how long will it last for delivery?

As usual,two weeks are enough for production.But for some gifts with small quantity and less complicated crafts,we can deliver the goods earlier before the shipping deadline.If customers want to finish order very urgently,we can negotiate the time for delivery but you have to pay some extra expenses.

8.Payment:30%T/T deposit,70%T/T balance before shipping goods.