1.What is your MOQ ?
Usually our MOQ is 3,000pcs. But we accept lower quantity for your trial

order. Please feel free to tell us how many pieces you need, we will calculate

the cost correspondingly, hoping you can place large orders after checking

quality of our products and know our service.

2.Can I get samples?
Sure. We usually provide existing sample for free. But a little sample charge

for custom designs. Sample charge is refundable when order is up to certain

quantity.We usually send samples by FEDEX,UPS,TNT or DHL. If you have carrier

account, it will be fine to ship with your account, if not, you can pay the freight charge

to our paypal, we will ship with our account. It takes about 2-4 days to reach

3.How long is the sample lead time?
For existing samples, it takes 2-3 days. They are free. If you want your own

designs, it takes 5-7 days, subject to your designs whether they need new

printing screen, etc. Anyway, we will response fast to your request.

4.How long is the production lead time?
It takes 15-20 days for MOQ. We have large production capacity, which can

ensure fast delivery time even for large quantity.

5.What format of the file do you need if I want my own design?
We have our own designer in house . So you can provide JPG, AI,cdr or PDF,

etc.We will make 3D drawing for mold or printing screen for your final

confirmation based on technique.

6.How many colors are available?
We match colors with Pantone Matching System. So you can just tell us the

pantone color code you need. We will match the colors. Or we will

recommend some popular colors to you.

7.Which kinds of certificate would you have?
FDA, LFGB ,REACH

8.What is your payment term?
Our normal payment term is TT 30% deposite after order signed and 70%