Q1:I am a novice foreign trade, how to finish an order?

A1:First of all, you can contact us by email (ADMIN[AT]KRELL-GIFTS.CN). our professional staff

will give you answer any questions, or, you can direct online order according to their own requirements.

Q2:What's the order process?

A2: Submit design(you) > submit quotation(me) > confirm to order and pay mould cost (you) > Create artwork (me)

> Approval (you) > full payment or a half payment(you) > Production + Shipping after full payment (me)

Q3: Can I get a product sample?

A3: Yes, of course. We will make sample after you paid mould cost. And we will take picture for your check.

If you need physical sample, we will send you by freight collect.

Q4: I'd like to know the specific delivery process.

A4: We will provide you tracking number at the time of shipping. It could be following on internet.

Q5: Can you make glitter, glow, epoxy items?

A5: Yes, we can.

Q6: I need some very urgent, how fast you can produce it?

A6: For most items, it will need only 4-7 days when in a rush. Depending on your item, we will check schedule

and get a fastest production time for you.

Q7: I received, but it’s wrong, how could I do?

A7-1: If you provide wrong info and cofirmed wrong artwork or production plan, then sorry you will afford

to re-make them.

A7-2: If we made products wrong with our artwork or production plan, we'll re- make for you freely.