After - Sales Service:
1. All items will be 100% check or tested before shipping.
2. In case if the item is defective or has any problem,please contact us first to check the problem,after confirmed by us,it can be exchanged or return within 7 days after receipt.
3. If you need to exchange or return,please request a return address from us.Items return must contains all accessories and packing well.The buyer should pay for the return shipping fee.
4. For the product maintenance,we will send the video for your reference.If necessary,we will send technical staff to train client's repairer for free.
5. We will provide technical assistance for the whole life.
FAQ:
1.Q:Are you manufacturer?
A:Yes.we are professional manufacturer for PDA and POS Terminal, and we have 9 years experience on PDA/POS terminals fields.
2.Q:Can you provide application software for the hardware?
A:We provide free SDK and User manual of all API to support your development or programming.
3.Q:What is the warranty?
A:The warranty time is 1 year without man-made damage.
4.Q: How about your product quality?
A: We provide unrivaled Quality - Very rigorous testing process for Incoming Quality Control, Input Process Quality
Control, and Final Quality Control for every piece. We follow at least 18 QC test procedure,and do 100% FQC to ensure your satisfaction.
5.Q:Does the device have the language default as English?
A:Of course, our device supports multi-language such as English,Spanish, Portuguese ,French, German,Polish,Japanese, Russian and so on.
6.Q:Can your device install the Android Apps that our customers provide?
A:No problem. Just send us your Apps which you need to get the liscense of the apps and then our Engineers can do that for you
If you have any other question about our products,please don’t hesitate to contact us.We will be more than happy to serve you. My skype: xcl.selinna