A: Sample service:

1, New customer will pay for the sample fee and freight cost and will be deducted after order be placed.

2, Customer who turn over of the year more than usd500,000.00,  Not more than two samples or vlaue not more than usd150.00 can be provided for free. Not included freight.

3, Customer who turn over more than usd1,500.000.00, Not more than ten samples or value not more than usd500.00 can be provided for free, including the freight.

4, Customer who turn over more than usd2,000.000.00. Sample provided by free.

B:After service:

1,prorduct  problem which is not able to sell, We take full responsiblity to compensate customer lost.

2,product with small problem and not effect on selling of products,We will compensate customer by spare parts or the same value of spare parts, or make discount for our products.

3,After long time usage not more than 2 years, We will comensate the spare parts for free.

4,You can sent email directly to our after sale service. When we received you claims,we will process it immediately within 8am-6pm everyday.

WHO

a: who are you?

Answer: We are Weiwo Home Appliances Co; Ltd, We are focus on to be the best home appliances supplier in the world.

b: who is your main customer?

Answer: Our customer have Jysk.com;Conformama;Metro in Europe,Nitori;Fuji;Konanshoji in Japan, Office max in Aemrica or Mexico,Pansy in Middel East and so on. due to confidential information. Some of the customer, we will not list here.

c:Who is your biggest boss?     Answer: Our customers! 

WHY

a:why choose our company?

Answer:1,Own manufacture industry with all kinds of product sourcing services. Provide you excellent buying trip.2,Cooperate with design center which provide you specially products can not copy.

3,Almost 10 years experience of working team in furniture business, provide you sufficient buying support.

b:Why don’t provide your test certificate for each product?

Answer: The test certificate will be provide only if you need to have the testing. But we can provide the test certificate for some of spare parts like mechanism, caster,gas lift and so on.Also when we say the goods can pass some due certificate,That means the quality is enough to meet with the requirement of testing rules If you need to get a certificate for products. First you need to pay the testing money,then we will send the goods to test service company.

c:Why not ship the goods within one week?   Answer:We are not prepare stock for our goods. only we will prepare the stock for common spare parts.

d:Why we ask you to provide detail information?   Answer:We want to act quickly after we receive inquiry, the detail information will be a great effect on the cost calculation when we  received your inquiry.

WHAT

a:what kind of team in your company?   Answer:We have at least four professional senior manager who will offer you right; excellent buying advice, and many girls and boys which is full of power to make a good buying service to you.

b:what is your company motor?   Answer:Better price-Better quality-Better service!

c:what is your main product range? Answer: The furniture is our main product range like chair, office chair, recliner sofa, sofa,recliner ,children recliner,bar chair,dining chair,metal bar chair,bar stool,ottoman,LED SERIES and so on.

WHEN

a:when will be the best time to cooperate with us?      Answer:when you need good price,quality, service supplier.

b:when you got no reply from our sales, what is to be done next?   Answer: You can sent email directly to our after sale service. When we received you claims,we will process it immediately within 8am-6pm everyday..

The claim email:sales01 at kw-furniture.com    Mob:+86-18267284312  Contact person:Leo

c:when we will adjust our quotation price?

Answer:1,The valid time of quotation. 2,The cost of original material rised up which beyond of control. 3,The exchange rate changing

WHERe

a:where is your company located?

Answer:We are located in Anji county, Zhejiang Province, China where is famous for four industry. The office chair;bamboo product;white tea and painting and calligraphy. Fly from Guangzhou to our place by air 2hours, Come from Shanghai to our factory takes 2-3hours by car, It take about 4 hours from Yiwu to Anji by car. There is no train station and airport in Anji. It takes about 1 hour from Hang--zhou xiaoshan airport to Anji by car, It takes about 2hours from Anji to Shanghai airport by car.

WHICH

a:which fair your company usually take part in?

Answer: 1,The Guangzhou International Furniture Fair usually from the middle term of March to the end of March. 2, The Spring Canton Fair from the middle term of April to the end of April.

 3, The Shanghai International Furniture fair from Sep 12th to Sep 15th every year.  4, The Autumn Canton Fair from the middle term to the end of Oct.

Other fairs outside from China will be informed on due.