Q: Are you factory?
A:Yes, We are factory, which manufacturing the high techultrasonic equipment. all machine is made by ourself and we can provide customize service according to your requirement.
Q:What about your warranty?
A:Our warranty is1years, all machine part can be replaced for free within 1year if broken(not including man made).
Q:How long we will get the machine?
A:For machine is big goods, we and our clients usually choose the delivery by ship, so once you place the order, we will arrange the delivery within 3 days, and about 7-30days(depend the destination port) you will get the machine.
Q: How Do You Pack the machines?
A: Our machines will be packed into wood case, (we will process the wood case and make sure it is exporting standard, and no need addtional fumugation)
Q: Is it difficult to install the machine ?
RE: For standard small machines, the machines will be packed with no take apart, it comes to you to be a complete machine;
you just need to connect power and compressed air to machine, then begin to operate the machine.
For large size machines, we will take the machine apart, on condition that we do our best to keep the machine easy to assembly.
You will get install videos, and install instructions from us.
It will be an ABC thing to install machines at your side.
Q: How Does Customer Use the machines?
A: We will provide you operation manual and diagram of machine in English.
For automatic machine and custom machine, we will provide operation videos to you.
Q: Does the machine need compressed air ?
RE: Generally speaking, if your factory with compressed air source, then connect to machine.
If not, please buy a 2Psi -5 Psi air compressor.
If customer request to use Hydraulic pressure, please inform us when put an order.
Q: Does the machine power voltage meet buyers' factory power source?
A: We can make machine with voltage like:
frequency: 50 - 60HZ Phases: single phase / 3 phases
Voltage: 110V / 220V / 380V/ 415V/ 440V / On request
Please kindly inform us what frequency/phases/voltage you want, when you put order to us.
Q: Could you make die / mould for me, if I buy machine from you?
RE: We design and make moulds up to product sample or drawings, we charge the mould price at facory cost price.
Q:Can I visit you factory to check machines on-site ?
A: We are manufacturer, and we welcome customers to visit our factory.
We located inDongguan, China; you may come to us by following:
a) Via. Guangzhou to DongGuan;
you may come by subway to DongGuan shilong Railway Station.
we will arrange to pick you up from station.
b) Via. DongGuang shilong :
Please inform us your railway station and contact information before you come, we will meet you at the railway station.
Q: What Should I bring when I visit your factory?
RE: For special product design and develop, we request you bring a piece of testing material, you can test on our machines on-site.For common product, it is enough to show us product pictures or drawings.
To my friends:
To give you the best service, we need your full products information(material, welding size, working-efficiency required tec), If you have any question about our products, please feel free contact me, we will try our best to satisfy you!