Q 1: Are you a manufacturer or just trade company?
A 1: We are Manufacturer in Shenzhen, welcome to visit our factory.

Q 2: What certificates of filament do you have?
A2: CE /GSG/RoHS. If you need other certification please contact with us.

Q 3: Could you provide sample?
A3: Yes, we can offer the sample, but you should pay for the cost and freight.
Within 1-3 days we will send the sample to you, after payment

Q 4: Which kind of payment will be better?
A 4: T/T, PayPal, Western Union etc.

Q 5: How can you prove your business credit and make my business safe?
A 5: You could use the Alibaba Trade Assurance for your payment, if the delivery is not match the contract, the Trade Assurance would be safe for your money.

Q 6: What is the MOQ?
A 6: Any quantity for a trial order is acceptable, but for OEM service, the MOQ is 200-500 pcs for each model.

Q 7: What is the lead time of your products?
A7: 1-3 days for sample orders. 10-30 days for mass production orders (based on different quantities).

Q 8: How will you deliver my goods to me?
A 8: We always ship by air and sea. In the same time, we cooperate with international expresses such as DHL, UPS, FedEx, TNT to enable our customers get their goods rapidly and cheap.

Q 9: How long I will receive the goods?
A 9: 5-7 days for air transportation, 3-5 days for international express. 20-40 days for sea transportation.

Q 10: What is your product quality?
A 10: Our raw materials are purchased from qualified suppliers. And we have a strong quality control team to guarantee our quality according to AQL standard.

Q 11: Can I buy some parts not the complete machine?
A 11: yes, we have parts for your choice, such as the hot bed, Nozzle and so on