1. Q: Can I get some samples?
A: It is our pleasure to offer you samples for quality test.
2. Q: Do you have products in stock?
A: Sorry that we do not have products in stock. All the products are produced according to different countries standard and customers requirements.
3. Q: What’s the delivery time?
A: Normally it takes 35-40 working days after received the deposite.
4. Q: Do you have certificate?
A: Yes, we have certificates for different products.
5. Q: How does your factory do regarding the quality control?
A: Quality is priority, regarding welding&cutting products. Our factory has passed ISO 9001 with annual audit. Established a procedure to check products at all stages of the manufacturing process - raw materials, in process materials, validated or tested materials, finished goods, etc. Besides, we have also developed a procedure which identifies the inspection and test status of all items at all stages of the manufacturing process.100% inspection in assembly lines. All controls, inspections, equipment, fixtures, total production resources and skills are inspected to ensure they consistently achieve the required quality levels
6. Q: What’s your warranty terms?
A: We offer different warranty time to different products. Please contact us for detailed warranty terms. For quality problem, we always promise to send free accessories and send together with next order.
7. Q: Will you deliver the right goods as ordered? How can I trust you?
A: .We are a member of Alibaba Trade Assurance which is a new service provided by Alibaba, safeguarding buyer's payment to suppliers to ensure suppliers fulfill their obligations regarding order delivery and product quality. If any different with the contact, customer can get refund from Alibaba.
8. Q: What about your company? Why choose you?
During the manufacturing and before shipment, we will go to the workshop or the co-operated factories to check, to make sure that everything is fine. We work just as your own office in China! We are your eyes.
Benefit you get:
A. Stable quality ——Coming from good materials and production
B. Competitive price——Not cheapest but the competitive
C. Good service——Satisfactory service before and after sale
D. Delivery time——30-45 days for mass production
HOW TO ConTACT US
ConTACT PERSON: Nancy Wang
TEL:
MOB:
SKYPE: chiefstone-sinoweld