FAQ
Q1:How about your company ability?
A:We can offer 5 million units per month.
Q2:Can I have a sample order ?
A:Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q3:Do you have any MOQ limit?
A:we can accept any quantity, 1pc sample for testing is also available.OEM MOQ start from 1000 pcs.
Q4:How about the payment?
A:Paypal,T/T,L/C,Western Union,MoneyGram,Escrow are available.
Q5:How much is the shipping cost?
A:It will be convenient for you to have your own shipping agent.If you need help on shipping,the cost will depends on your location,then the weight and size of packing.FYI,If the weight or size is over 21Kg,shipping cost will be much cheaper.
Q6:How about the lead time?
A:4-7days for sample order by DHL,UPS,FedEx,EMS,TNT or post.15-25days for mass order by optional airline or sea shipping.
Q7:Do you offer guarantee for the products?
A: Yes, we offer 1 years warranty to our products.
Q8:How to deal with the faulty?
A:
l Firstly,Our products are produced in strict quality control system and 100% QC check before shipment,the defective rate will be less than 0.2%.
l Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.