FAQ

Q1: HOW LONG CAN I GET THE FEEDBACKS AFTER WE SENT THE INQUIRY?
We will reply you within 12 hours in working day.

Q2: ARE YOU A DIRECT MANUFACTURER OR TRADING COMPANY ?

We have our own factory and international sales department. We produce and sell all by ourselves.

Q3: WHAT'S THE PAYMENT TERM?

For mass production goods, you need to pay 30% deposit before production and 70% balance against copy of documents.

The most common way is by T/T. Paypal, West Union is also acceptable.

Q4:HOW TO GUARANTEE THE QUALITY AND AFTER-SALES SERVICE OF YOUR GOODS?

1,Strict detection during production.

2,Strict sampling inspection on products before shipment and intact product packaging are ensured.

3,Follow up and adopt customers' feedbacks in a timely manner after sales.

Q5:WHAT IS YOUR WARRANTY TERM?
Our company offer 1% free spare parts to FCL order.There is a 12months warranty for our export products from the date of the shipment.If warranty has run out,our customer should pay for the replacement parts.

Q6: IS THE SAMPLE AVAILABLE?
YES, Usually we send the samples by TNT,DHL,FEDEX or UPS,it will take around 3 or 4 days for our customers to receive them,but customer will charge all cost related to the samples,such as sample cost and airmail freight.We will refund our customer the sample cost after receiving the order.

Q7:CAN I USE MY OWN LOGO AND DESIGN ON PRODUCTS?
YES, OEM is welcomed.

Q8:HOW LONG IS THE DELIVERY TIME?
A:2-7 days for the sample order.
B:30-40 days for LCL or FCL order depend on order quantity.

Q9: CAN I CHECK THE QUALITY OF GOODS BEFORE DELIVERY?

A:Yes, you can come to our factory by yourself or ask colleagues from your Chinese office or even ask a third party inspection company to check the quality of goods before delivery.

B:We also can provide free professional inspection service and will send professional inspection report to you before shipping.