Kingsway will:

1. Help you solve technical problems.
2. Keep you inform about any updates.
3. Provide best service.
4. Guarantee the best quality.
We provide 2-years warranty for each product
Here are the policy and procedures:
If there is anything wrong with device, we will provide technical support and help you to solve the issues on your side.
If the device is defected and faulty that you can not fix at all, pls send the faulty unit back to us, and provide tracking No.
once we get returning units, we will send replacements to you immediately or refund!

Service:
1. Experienced R & D team to Support OEM/ODM Service and after-sale services.
2. Four years experience manufacturing.
3. 100% test before shipment.

Kingsway will:

Q: Factory ? Yes !

A: We are a factory with more than 200 employees.Welcome the OEM order.

Q: If we order the samples today, when it will be dlivery and arrive ?

A:In general same day we will ship it out and you can see it online the second day, and will cost about 3-4 days arrive.

Q: Where is your factory located? How can I visit there?

A: Our factory is located in FL4,Building C,TongAN Logistics Industrial Park,Xixiang Town,Bao’An District, Shenzhen China.

Q: How does your factory do regarding quality control?

A: Quality is priority. QC department with professional quality assurance specialist attach great importance to quality controlling from the very beginning to the very end. Our factory has gained Rohs, , SGS, CE FECC,ISO9001:2008 authentication. Etc.

Q: Please let us know if your product does not arrive in your delivery time frame?

A: This situation never happened in our company till now, because we have professional managerial personnel to overview and control for every parts of production, and we usually have training to every staff.