Q: Do I Need To Pay import Taxes And Tariffs??

A: If the items are shipped from our oversea warehouse, usually there is no tax and tariffs. You are responsible for all import taxes and duties that may be charged when the item passes through customs if the items are sent out from China. Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you’ve ordered from us arrive in your country.

We advise you to find out about the local regulations prior to ordering from us. Sorry that Stepperonline cannot give you advice or information about tax rates and customs charges in your country. 

Q: For how many business days cost to confirm the payment by wire transfer?

A:The confirmation of payment by wire transfer may take 3-7 business days which the transaction of fare is from two banks. For kind reminder, please take 6-7 days prior to the scheduled time for order placement.

It is barely for customer withdraws the money after the money remittance via bank wire transfer. For guarantee the timely delivery for your order, please specially note the time for your product using in the column where you may find at the last step of order placement, you are also welcomed to "Contact us" for further inspecting.

Q: Can You Ship To My Country?

A: We can send to almost every country on earth from China.  Besides, our warehouses are located in the United States, Germany, United Kingdom, Australia and Russia Federation except China, you can choose to ship from the nearest one.

If you have questions, please don't hesitate to Contact Us. 

Q: How can I return a faulty item?

A: How can I return a faulty item?

Stepperonline will always endeavour to fulfil your order to your complete satisfaction. We pride ourselves on our excellent customer care and after-sales policy.

However, you are entitled to return your goods if they are faulty or your order has been incorrectly assembled. You can return your merchandise in unused, resalable condition within 30 days of purchase. A 15% restocking fee will be deducted from your refund. Shipping fees are non-refundable. Any missing parts or accessories will be deducted from the refund.

Due to custom restrictions, please contact us before you return the goods.