FAQ
Q1. Can I have a sample?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A:Sample needs 2-3 week days.
Q3. Do you have any MOQ limit?
A: 1pc for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order?
A: Firstly let us know your requirements or application. Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production.
Q6. Is it OK to print my logo on light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7. Do you offer guarantee for the products?
A.Yes, we offer 1 year warranty to our products.
Q8.How to deal with the faulty?
A.We will give you replacement or repair faulty parts for our account provided that the defective product is caused by our reason.