1.OEM/ODM: Highly appreciated. 

2.Excellent Team: Technicians and designers are professional and creative.
3.Core Spirit: Protect customers' copy right and business secrets.
4.Unwatermarked Pictures can be provided.
5.Exchange & Return

1)If you are not satisfy with the merchandise, please contact us first and we would assist you with refund or exchange.

2)All items must be returned within 14 days from original delivery.

3)Returned Item should be in new condition and with original packaging. Buyers are responsible for paying the shipping and handling charges for exchange. There is a 20% restocking fee for all non-defective products returned. This includes problems with: compatibility, improper installation, etc.

4)Please allow 3-5 days for your refund to be process once we receive the item.

ONU MALL CO.,LIMITED has been a worldwide wholesale leader in selling high quality electronic products since 2008. 

Q: Are you a factory? 

A: Yes, sure! We are a professional electronic factory with serveral years of OEM service in Shenzhen, China. We welcome you to visit our company when you come to China.
 
Q: Could you offer wholesale price?
A: Yes, of course. If you order large QTY, we can give you the bulk price.
 
Q: What colors available for your products?
A: Generally, there are black, white,brown, blue, red, rose, pink. And we also accept the customized color as you wish.
 
Q: Are the quality of your product guaranteed?
A: We have QC to control the quality one by one. So do not worry about the quality. If there are some defective items, we can refund your money or send you new items as compensation. 

Q: I'm shopping at your company at the first time, how can I trust you?
A: We totally understand if you have some doubt about us at our first cooperation. You are welcome to visit our company or our factory anytime you like. You can also choose PayPal(the faster, safer payment) for your order.
 
Q: I'm a potential customer, can I get some samples first?
A: We are so sorry to tell you that there is  no free samples in our company. We are a company with high sense of crediblity. We promise we offer good quality for best price, so there is not so much interest. Sorry we can't afford free samples. But We do value longtime friendship. We will give you  more discount for your large order.
 
Q: Are you covering the duty to our country?
A: Many countries charge taxes when you import anything from overseas. You are responsible for finding out the situation in your own country. We don't accept any return or refund resulting from you refusing to pay the duties or taxes. But what we can do is declaring less value for you on commercial invoice in order to let you pay less tax.
 
Q:I'm looking for some products which is not shown on your website, can you make me the special order?

A: We value our cooperation between us. so, if you can show us the picture of the produce you need, our efficient co-workers will spring out to deal with your order. Our factory will speed up for your special order.