PAYMENT TERMS:
1. For sample, shipment upon receipt of full payment;
(Payment method: paypal, credit card, T/T, Western Union)
2. For bulk order(over then 500pcs), customers should pay 30% deposit first, 70% balance should be paid before delivery.
(Payment method: T/T)

1. All of our products have processed aging test before shipment, we guarantee use our products safely.
2. Support to print your logo on products and let your logo shines anywhere.
3. OEM/ODM orders are warmly welcome!

1. All the goods are inspected before shipment. So if you are not satisfied with the purchasing, you can change the items in one week and you must contact us within 24 hours of the receipt of your purchasing.
2. The shipping and handling charge is not refundable and customer should be responsible for all the charge of returning and reshipping.
3. All our products have one year warranty, we will replace or repair for you freely if there is no man-made problem with the product.
4. All returning items must be in its original conditions, including box and accessories. Men-made defects are not guaranteed, such as broken, scratched and so on.

1. Your early confirmation will be highly appreciated after receiving the items.
2. Since your feedback is very important to our business development, we sincerely invite you to leave positive feedback for us if you are satisfied with our product and service. It will just take you one minute, but this one minute has the extremely vital significance to us.

Question: What is the Minimum Order Quantity(MOQ)?
Answer: No quantity limited, sample order is acceptable.

Question: How much do I need to pay for your OEM service?
Answer: No need to pay extra cost for our OEM service if order quantity over 100pcs. The OEM cost will be including in the unit price.

Question: What is the leda time? (How long do you need to prepare my goods?)
Answer: 2-4 days for sample orders, 5-10 days for mass production orders(based on different quantities, OEM, etc.)

Question: How will you deliver my goods to me?
Answer: We ship by air and sea generally. In the mean time, we cooperate with international expresses such as DHL, UPS, FedEx, TNT to enable our customers to get their goods rapidly.

Question: How long do I need to wait before my goods arrive?
Answer: 5-7 days for air transportation, 3-5 days for international express, 20-40 days for sea transportation.

Question: Can you put my brand name(logo) on these products?
Answer: Of course, OEM service is the most important part of our trade purpose.

Question: What is your product quality?
Answer: Our raw materials are purchased from qualified suppliers. And we have a strong quality control team to guarantee our quality according to AQL standard. Hipo always cares what you care!

Question: What is your warranty?
Answer: Our warranty is 1 year after delivery, Hipo pays high attention to after-sales service. For those out of warranty, we repair you without labor charge collection.