1. What is the voltage/phase for the machines?

We normally make it 220V/50Hz/Single Phase or 380V/50Hz/Three Phases. But it can be made accourding to clients'  demand, like 110V/60Hz/Single Phase, 400V/50Hz/Three Phases etc. 

2. Will you make packaging before delivery, and what kind of packing box you will use?

For LCL cargo, we pack machines in export standard plywood boxes, no vermin, germs etc. help get better protection while transporting machines. For whole container cargo, sometimes no pack.

3. How long is the guarantee for your machines?

We promise guarantee as one year for non-human damage factor.

4. Do you supply spare part for machines?

If you want to change some parts after long time using, can contact us, we keep whole life spare parts supply. 

5. What's the payment terms?

Our payment terms include T/T, L/C, Western Union, MoneyGram and trade assurance. 

6. For machines delivery by sea, what document will you supply for customs clearance? 

Usually we supply Bill of Lading(Telex Released), Packing List and Invoice freely. If you need original document, we can send by express. And can supply other documents as customers demand, like CE, CO etc. 

GELGOOG Export Packing Mode:

1. For LCL Cargo, we make Non-Fumigation Export Standard Wooden Cases. 

2. For whole container Cargo, sometimes no pack except of some small parts. 

GELGOOG Machines Shipping Choice:

1. Ocean Transport--Need customer supply destination port. 

2. Air Transport--Need customer supply airport of customer country. 

3. Express Transport--Door to door transport, need to know postal address and code. 

4. Train Transport--Need customer supply arrival station. 

5. Truck Transport--Detail address. For more transport way, talk directly. 

Quality Guarantee Terms: 

Quality guarantee term is for 1 year. Malfunctions which are caused by machine-self and quality will 

be responsible for our manufacturer. Other malfunctions which are caused by operation mistakes, 

man-made problems, etc will be responsible for clients-self.

Engineers Oversea Service:

If customers have demand, for example some machines product line, we can dispatch engineer to

customers' country for machines installation and adjustable. 

Henan Gelgoog Machinery Co.,LTD founded in year of 2014 .We mainly engaged in design and sales All Kinds Of Food Processing Machines, Frying Machines, Snacks Food Machines, Fruit and Vegetable Processing Machines, Packing Machines, Agriculture Machines etc. we located in zhengzhou city, the capital of Henan Province in china .

Our company has many years export experience in machinery .We have outstanding quality control personnel as well as well trained technical workers . By constant technical exchange with well known firms of the same line and also by introduction of advanced management into our company, we have established a strong quality guarantee system .

Henan Gelgoog Machinery Co.,LTD will go all out and make innovations to contribute to the development of our national industry together with those companies in the same line. Welcome your visiting and inquiry anytime!!!

Ms. Janet Wang Wellcome to visit our company and check machines!!!

Any inquiry for our machines, please feel free to contact with me!!!