Returns:
  We provide a free 7 DAY WARRANTY for this item and we offer an exchange or refund, but all the return shipping costs are the responsibility of the buyer.
Please Note:
1.We do not cover any items for damage after use or as the result of water damage,
2.A full immediately refund will be given if items are returned in their original condition within 7 days to our place.
Other policies:
 We are not responsible for any custom duty or import tax.
All emails will be answered within 1 business day. If you do not receive our reply, please kindly re-sent your email and we will reply to you as soon as possible.
Serious Buyer Only! Please place bid only if you agree with all the terms.
Feedback:
Since your feedback is very important for us, we sincerely invite you to leave positive feedback for us if you are satisfied with our product and service. We will give positive feedback to you too. Thank you very much!
If there is any problems in your purchasing, please email us before you submit your evaluation. We will try hard to solve the problem for you.
Your satisfactions are our greatest power. We will try our best to service you!
Enjoy your shopping and have a nice time in our store!

     ECO is for "Ecology", so we hope that "EcoCoffee" is an environmentally friendly as well as ecological coffee tool shop. Introducing theconcept of environmental protection into our beloved coffee industry is the main feature of our shop. We also wish that our coffee loved friends could unit together to concern about the increasingly serious environmental problems and do something you can to protect the environment. If so , our planet will become more beautiful and harmonious. Certainly, we will apply this in our practice and recommend the environmentally friendly as well as healthy products to the customers.We look forward to your support and join and will provide satisfactorydedication for each particular your service! ....

Q1. Can I have a sample order?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. What about the lead time?
A:Sample needs 1-3 days, mass production time needs 1-2 weeks for order quantity more than 1000pcs.

Q3. Do you have any MOQ limit ?
A: Usually base on the quantity of one carton.

Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q5. How to proceed an order?
Firstly let us know your requirements,( Qty', package, shipping method...)
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.

Q6. Is it OK to print my logo?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q7: Do you offer guarantee for the products?
A: Yes, we offer 1-3 years warranty to our products.

Shipping:
FedEx/DHL/UPS/TNT for samples, Door-to-Door;
By Air or by Sea for batch goods, for FCL;
Airport/ Port receiving;
Customers specifying freight forwarders or negotiable shipping methods;
Delivery Time: about 5 working days after receiving payment.
Payment Terms:
Payment: T/T, Western Union, PayPal in advance ; 30% deposits,70% balance before delivery
Escrow payment or Alibaba