1. Q: What is your company's business scope?

    A: We mainly supply halloween, carnival, party, birthday, wedding hair accesories, but we also help

        client handing other items which from anther factory or suppliers to ship the goods, checking the

        goods and some related services. 

2. Q: What is your MOQ?

    A: Normally MOQ is 300pcs per design, but the price is good based on MOQ.   

        For some items, we can do it for small Quantity.       

3. Q: Can you design the customer own style according to client requirements? And how long will you

        get the samples from us?

    A: Yes, we have professional designer, who can design according to your requirements. For new

        clients, after you paid the cost of samples,you'll get our samples from 7-15days; For regular

        customers, after we read your instruction, you can get the samples from 7-15days. If your products

        need open new mould, the time need talk by mails. 

4. Q: When can I get the quotation?

    A: We usually quote you within 24 hours after we get your inquiry. If you are very urgent to get the

        quotation. Please call us or tell us in your mail, so that we could regard your inquiry priority. 

5. Q: Which payment way is workable and payment terms?

    A: You can use Western Union, T/T, Paypal ….etc. Normally we accept 30 % TT deposit advance,

        balance 70% before shipment. 

6. Q: What's the available courier service?

    A: They are UPS, FEDEX, DHL, TNT, EMS(Express Mail Service).  

7. Q: How about the delivery date?

    A: For normal items delivery time is 35-45days. 

8. Q: What is your sample's policy and delivery time?

    A: 1-3pcs stock samples are free of charge with freight collect. 

9. Q: Which port will you ship the goods?

    A: We offer price of  EXW, if the order quantity is not big, you can choose delivery by air, vessel or

        international express. If the quantity is big, we will ship by sea, and offer you the FOB price. If you

        have forwarder, we can use your agent cargo, if you do not have forwarder ,we can help you to

        solve of the shipping. 

10. Q: How to start order with you?

      A: First let us know your requirements or application. Secondly we quote price according to your

          requirements or our suggestions.Thirdly customer confirm the samples and pay the deposit

          formal order. Finally, we arrange the mass production. 

11. Q: If the products isn't consistent with the website describing, how to solve it?

      A: If the products are defective or different with the describing words of the seller, don't worry, we

          will accept customers' exchange, return unconditionally. We believe that our customers are not

          on satisfied with our products, but also content with our service!