^{Q1:Are you a manufacturer or trading company?}

^{A:We are a manufacturer majored in outdoor lighting area for 20 years and also export our products by ourselves.}

^{Q2:Can I have a sample order for LED light?}

^{A:Yes,we welcome sample order for quality check and mixed samples are acceptable.}

^{Q3:What about the lead time?}

^{A:sample needs 3-5 days and 2 weeks are needed for mass production.}

^{Q4:How do you deliver the goods?}

^{A:We express the sample by DHL, UPS, FedEx or TNT which takes about 3-5days and for formal order, airline, sea shipping or railway are optional.}

^{Q5:Can I customize some special product and print my logo on light product?}

^{A:OEM and ODM are welcomed. Pls inform us formally before our production and confirm the design firstly on our sample. Of course, you need to provide official authorization letter for the logo use.}

^{Q6:Do you offer the guarantee for the products?}

^{A:Yes,we offer 2-5 warranty according to the particular products.}

^{Q7:How can you ensure your product quality?}

^{A:We have the quality control department which monitors the processing from the design to the final step. We can also provide the certification of ISO9001,CE,CQC and RoHS,etc.}

^{Q8:How to deal with the faluty?}

^{A:Firstly,our products are produced in strict quality control system and the defective rate will be below 0.2%.}

   ^{Secondly, during the guarantee period, we will send new lights with new order for small quantity. Referring to defective batch products, we will repair them and resend them to you or we can discuss the solution including recall according to real situation.}

^{Q9:What’s your terms of payment?}

^{A:Payment<=1000USD,100% in advance. Payment>=1000USD,30%T/T in advance, balance before.}