ChuangFan offers after-sale service, our customer service staff will help you with any questions or concerns. Under any circumstance, we will take well packed products pictures before shipping. So if any damage on products, please take pictures for us.

(1) If a product is delivered damaged or with parts missing but the packages are intact, normally take it as ChuangFan's responsibility, then ChuangFan Furniture will replace any missing or damaged items.

However the customer must notify ChuangFan Furniture in  provide evidence of any damage.

(2) If a product is delivered with damaged packaging then the customer must check the contents for damaged items, if there are any damages to the product with damaged packaging, generally this should be damaged during transporation or missing parts during installation. We will replace the damaged components, charge extra fees and ship to customer with next order goods. If needed urgently, We will try our best to to deliver the new component as soon as finished, transportation charges will be paid by client .

Q1. Any discount?

A1. At first, the price we quote are all wholesale price. Meanwhile, our best price will be offered according to the order quantity, so please tell us your purchase quantity when you inquire.

Q2. Are you a manufacturer?
A2. Yes, we are manufacturer/factory

Q3. What about the warranty of the products?

A3. Office desk or workstation: 3-5 years Warranty

Q4. What the sample cost?

A4. Please contact our sales, and tell them your required models, they will check the sample cost for you. (1). We normally charge Sample cost will double of the whole sales prices ,The additional cost of the sample can be refunded to customers after confirmed the large order, the delivery cost paid by customers.

(2) For customized sample, the sample fees will be quoted separately.

Q5. What are you supply?

A5. Our products include executive desk series, Office workstations series,  working space partition series, meeting table series, boardroom table series, cabinet series, office chair series, office sofa set series, etc.

Q6. What about the payment terms?

A6: FOB, EXW, CFR and CIF are accepted.

Q7. What is the MOQ?

A7. For long term cooperative customers, no limited on minimum order quantity.

Q8. Can you accept OEM or ODM orders?

A8: Yes, we can. Customized orders are also welcomed.

Q9 Delivery time?

A9. 15~30 days for 1*20GP & 40HQ