1. Inquiry

A: Please browse our web to find out what you need. If any doubt, please contact our sales.

We can recommend our office furniture according to customer’s layout drawing, and send you price list.

Your inquiry related to regular products or prices will be replied within 24 hours

B:Some details of our products can be changed according to customer’s requirement, to meet client’s market or project.

Please contact our sales, they will check with designers, to get a perfect scheme and quotation.

C: For OEM &ODM order, please provide specific requirement of products, include quantity, required material, color, size, quality requirement,

process requirement and etc, our sales will check designers and quote for you.

2.Check the quotation. Please confirm your quantity, product size, color, and other details.

3.Place order. Payment term (30%~40% deposit): T/T

4.Start production. Manufacture the products, and package them, with shipping mark on each carton.

5.Inspection or we help take photos for you.

6. Pay the balance.

7. Container Loading and send the loading pictures

8. Confirm the shipping documents , issue the original shipping documents including B/L ,Packing List ,Commercial Invoice ,CO,PPCIT Certificate if needed

9. Send the original documents by courtier and send tracking number

ChuangFan offers after-sale service, our customer service staff will help you with any questions or concerns. Under any circumstance, we will take well packed products pictures before shipping. So if any damage on products, please take pictures for us.

(1) If a product is delivered damaged or with parts missing but the packages are intact, normally take it as ChuangFan’s responsibility, then ChuangFan Furniture will replace any missing or damaged items.

However the customer must notify ChuangFan Furniture in writing and provide evidence of any damage.

(2) If a product is delivered with damaged packaging then the customer must check the contents for damaged items, if there are any damages to the product with damaged packaging, generally this is the responsibility of the shipping company,

or the damages or missing parts during installation. TOP Furniture will replace the damaged components, charge extra fees and ship to customer with next order goods. If needed urgently, the new components can be delivered as soon as finished,

the new components fees and delivery costs required to change over damaged components will not be covered by ChuangFan Furniture.

Q1. Any discount?

A1. At first, the price we quote are all wholesale price. Meanwhile, our best price will be offered according to the order quantity, so please tell us your purchase quantity when you inquire.

Q2. Are you a manufacturer?

A2. Yes, we are manufacturer/factory

Q3. What about the warranty of the products?

A3. Office desk or workstation: 3-5 years Warranty

Q4. What the sample cost?

A4. Please contact our sales, and tell them your required models, they will check the sample cost for you. (1). If we don't have stock ,

Sample cost will double of the whole sales prices ,The additional cost of the sample cost can be refunded to customers after confirmed the large order, the delivery cost paid by customers. (2) For customized sample, the sample fees will be quoted separately.

Q5. What are you supply?

A5. Our products include executive desk series, workstation desk series, office screen series, working space partition series, meeting

table series, boardroom table series, cabinet series, office chair series, office sofa set series, etc.

Q6. What about the payment terms?

A6: FOB, EXW, CFR and CIF are accepted.

Q7. What is the MOQ?

A7. 1). For long term cooperative customers, no limited on minimum order quantity.

2). If you purchase the furniture for your own office use, we require minimum amount should be at least 5000USD.

Q8. Can you accept OEM or ODM orders?

A8: Yes, we can. Customized orders are also welcomed.

Q9 Delivery time?

A9. 15~30 days for 1*20GP & 40HQ