Q: Are you factory or trade company?
A: we are manufacturer located in Shenzhen, China. Specializing in Designing & Manufacturing Android tv box, HD media player, OTT box, IPTV box.
Q: What accessories I will get together with tv box?
A: All the accessories of EWEAT include remote control, power adapter, HDMI cable and user manual. IPTV box packed with an additional network cable. If you want to add air mouse or other accessories, we can do it for you.
Q: What is my payment options?
A: We accept TT wire transfer, Western Union, Paypal, Alipay(on Alibaba).
Q: Can I order sample to test?
A: Yes, we provide sample test with laser marking logo (if needed).
Q: Do you provide high-quality box and warranty?
A: Yes, we produce high-quality boxes. We offer 12 months warranty. The warranty is voided for physically damaged boxes and boxes that are hacked/reprogrammed.
Q: Which shipping way I can choose?
A: We can ship to anywhere that international express (DHL, TNT, FedEx or UPS) reaches.
Q: Will Eweat TV box or Media player working on any type of television.
A: Yes, working on any type of television.
Q: Whcih type of powder adaptor I can choose?
A: You can choose one type of US/UK/EU/AU power adaptor.
Q: Will you update the firmware in the future as per market change?
A: Yes, the tv boxes which we ship out to customers is the latest version. We will update the firmware per market change, such as new function, stable enough. You can update the firmware and check the update info by OTA update in the APPS.
If any question about HD media player, iptv or smart tv box, pls contact me.