1. What’s your application area?
RE:if used for precision instrument or electrical equipment, carbon fiber aerogel is most suitable. If used for construction, petro pipes, chemical equipment, ships, containers, severe environment etc, fiberglass aerogel blanket is suitable, or covered in aluminum foils/glass fabric according to various site conditions. If used for industrial pipes, furnaces, boilers,etc, which have higher temperature requires, we recommend ceramic fiber aerogel blankets.
2. What’s the difference of all your three aerogel blankets types(fiberglass/carbon fiber/ceramic fiber aerogel blankets)?
RE: according to application areas and temperature requires.
3. What insulation thickness do you have of the aerogel blanket?
RE:For aerogel blankets, we have fiberglass aerogel blankets (thickness of 3mm, 6mm, 10mm), ceramic fiber aerogel blankets (thickness of 10mm), and carbon fiber aerogel blankets (thickness of 2mm). Other thickness can be customized if in large Qty.
4. Can you provide smaller particle size of aerogels? Such as 50Micron?
RE:The particle sizes can be customized if in large order Qty.
5. The price is quoted by square meters or by piece?
RE: Normally the blanket is quoted by square meters, and will be delivered to customers in rolls; If specifically required, the blankets can also be covered by aluminum foils, glass fabric, and the price can be quoted and delivered in pieces.
6. What’s your MOQ?
RE:For aerogel blanket, the MOQ is 100 sqm; for aerogel powder, the MOQ is 50kgs.
7. Can you provide free samples?
RE:Yes, the free samples can be provided, only delivery cost should be paid, and the cost will be returned in your first formal order.
8. Can I make different colors?
RE:Yes,of course. All colors are available.We can show you the color chart if you need.
9. What is your payment terms and shipping cost?
RE:We accept Paypal,Western Union,T/T and Escrow .For small in-stock orders we do 100% in advance.For production orders we do 50% deposit and 50% before delivery. The shipping cost would be counted based on cost for express,sea shipping,air shipping.
10. How long is the lead time?
RE: Normally it’s for 20working days ,but if we have it in stock ,it will be shorter.
11. what is your shipping way.
RE:We usually use DHL,UPS,Fedex for small order,If items ship by DHL, the normal shipping time is 3-7 days, depand on which country you are in. If you buy the quantity 5 rolls above ,we suggest you choose the sea shipping way.
12. Do I need to leave my telephone number for the shipments?
RE:Yes, you need leave your number on the shipping address so that it will be easier for the courier to contact you when package arrived. The shipping company may call you if they cannot find your address.
13. Do I need to pay tax or import duty for my order?
RE:Normally you need pay the tax and import duty. it depends on the import policy of your country. You can contact with your local post office and inquiry with them.
14. What is the R value of your product?
RE:value differs to the product thickness, normally the range is 2.5—4.5.
15. How many European countries have you ever exported?
RE:We have exported to Italy, Netherlands, Swizterland, Turkey, Poland, Danmark, Russia, Belarus. And customers from UK, Germany, Finland, Greece and Latvijas are under negotiation.