FAQ

Q:  How could I get samples? 

A: Sample will be charged according to company’s rules, and we will send immidiately the samples to you after receipt of your payment.

 Q: How much the courier freight will be for the samples? 

A: According to the updated freight rate from the Courier Agent, and we’ll calculate and double check with you before shipment, freight can be pre-paid or collected.

 Q: Can we have our logo or company name to be printed on your products or the package? 

A: Yes, Logo can be printed as per customer’s requirement .

 Q: What's your usual payment term for orders? 

A: Wire transfer ( T/T ) to our company bank account after order /confirm/iation. For sample orders, PayPal or WU is acceptable.

Q: What's the warranty of your products? 

A: 1~3 years, depending on the product. We accept free replacement for unqualified products.

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Shipping Terms:

*Loading Port: Shenzhen, China

*Sample Delivery: 3-10days after order /confirm/iation.

*Mass Production Delivery: 25 -40 days after sample /confirm/iation

*Samples are available within 4~7 working days

 After-sale Service:

*One month exchange for quality problems.

*Notices: No appearance scratch and no artificial damage.

*One-year warranty for guarantee.

*Notices: Non-man-made damage for free cost of raw materials and artificial maintenance.

*Three months exchange for li-ion battery quality problems.