Q1. Can I have a sample order for electric bike battery?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A: Sample needs 15 days, mass production time needs 20-30 days for order quantity.
Q3. Do you have any MOQ limit for sample order?
A: Normally for mass order MOQ is 50 pcs. For sample order, MOQ has no limit, 1 pc is acceptable.
Q4. How do you ship the goods and how long does it take to arrive?
A: Express, Airline and sea shipping are optional. It usually takes 3-7 days/ 20-35 days to arrive. We will check the freight cost according to the quantity.
Q5. How to proceed an order?
1,let us know your requirements or application.
2,we quote according to your requirements or our professional suggestions.
3,customer confirms the samples and places formal order.
4,we arrange the production and test strictly before shipping.
5,ship the goods to customer as we agreed.
Q6. How to take care of this battery?
Do not connect the positive and negative terminal directly.
Do not expose the battery under high temperature condition.
Do not disassemble the battery pack without technician’s guide.
Keep the battery away from water,salt,acidic.etc.
Keep the battery clean and dry.
Use the compatible charger to charge it.
Charge the battery one time at least per two months.
Q7: Do you offer guarantee for the batteries?
A: Yes, we offer 18 months warranty to the batteries.