Q1. Can I make a sample order for your products?
A: Yes, Sample order is accepted in our factory. Mixed samples are acceptable,too.
Q2. What about the lead time?
A: Normally, Sample order cost 1-3 days, mass production time needs 3-7 days, We also can talk about the lead time for special items
Q3. Do you have any MOQ limit for led light order?
A: Low MOQ, even 1pc for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Special Logistic and Sea Transportation are also optional. We can do the best to select the best delivery terms for your order.
Q5. How to proceed an order?
A: Firstly, let us know your requirements or application.
Secondly, We quote according to your requirements or our suggestions.
Thirdly, customer confirms the samples and places deposit for formal order, Fourthly , We arrange the production.
Q6. Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 1 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.