Packaging

Shipping 

• For samples, we ship by DHL (3 - 5 days according to different countries)

• For more than 50kgs, we recommend Air freight or DHL 3 - 8 days on the way.

• For more than 300Kgs, sea shipping is recommended.

NOTE: Buyers pay all expense of shipping and insurance when buyer receives the goods, he must check the packing list and take pictures to get proof from the express-man if any part is missing. As a seller, we are only responsible to the delivery to the board of China. But we will help buyer get compensation from shipping company for missing goods if buyer has valid proof.

Notice For import tax and other charges

Buyers pay all expense including import tax and handling charges.

For exporter, we have to pay our local charges, such as Commercial checking, customs and documents fee. So it is same for buyer to pay his charges like import tax and etc.

Warranty 

All products made in our factory are supplied with 12 months free serving.

1. Warranty period: 12 months for motor, 6 months for Motherboard, 1 month for tires, free repair.

2. Return policy (during warranty period):

• The 1st - 2nd month: Buyer pays shipping to China and we pay return (from China to buyer's address). When we return the repaired products, we usually use China Post Airmail. If buyers want faster, we can ship by DHL but buyers pay extra cost.

• The 3rd - 12th month: Buyers pay both shipping cost.

Note: No refund unless we send a wrong product.

We do not charge repair cost during 12 months warranty. After warranty, we just charge a little labor cost.

Hopthink (Shenzhen) Industry Co., Ltd, established in 2010, 8 Years Golden Supplier in Alibaba, a manufacturer specialized in researching and developing as well as marketing of the Hoverboard and 3D VR Glasses since 2014, located in Shenzhen, which is the center of electric products in the world.

As a well-known both at domestic and overseas Hoverboard and VR Glasses manufacture, Hopthink seeking to provide high quality short-distance transport tools for humans, with over 180 employees , an experienced and effective R&D team. CE, FCC and ROHS certificated, 4-steps Quality Checking System has made sure high quality standard product provided for our valued customers So far our scooters have been growing rapidly in overseas markets, such as USA, UK, France, Netherlands, Middle East etc. With competitive price, high quality and admirable service; we completely can be the leader in the industry.

Serious, innovation, efficient is our working style and attitude, devoted to improve products quality and service to satisfy our customers.

A: Our products have passed the strict certification of CE, FCC, ROHS. In additon, We are a 8 years golden supplier of alibaba, We are worthy of your trust, and playing order will become more safe.

2.Q: What's the quality warranty?
A: One year for motor & battery, but man-made broken and water penetrations.

3.Q: How long is the life of the battery ?
A: 36 months under normal circumstances.

4.Q: How long is the life of the tire?
A: 30 months under normal circumstances .

5.Q: What are the main consumers if for sale?
A: The young people for fun, the office worker for walking, the elder for exercise.

6.Q: Could I can get a sample for checking your quality?
A: Of course, why not?

7.Q:How long can I receive my sample?
A: 5-9 working days with express.

8.Q: Wat kinds of the payment can I pay with?
A: T/T, western union. Paypal, L/C(for big order)

9.Q: How to contact you?
A:  Please input your needs in the textarea as below and click "Send" button Now! or you can click the "Chat Now!" button in the right place of this page to chat with us online now.