A good inquiry is important in order to get fast and good reply: Many inquiries from around the world are created everyday by those who are interested in products. Services and the company. Each inquiry will be automatically transferred to our business email system Within 10 minutes, and then, it will be analyzed by our professional sales team from several aspects to define the quality. The better the inquiry quality is created, the faster the reply goes. Due to time limit not all inquiries might get a reply although we are sincere to each incoming inquiry with thanks. Basically, the following aspects will make up to A GOOD INQUIRY. 1. Sender | Full Name, Title | 2. Company | Full Name, Brief Profile, Full Address and Phone Numbers | 3.Email(s) | Personal Email, Company Email | 4.Product(s) | Name, Model Number, Preferred Features, Functions and Applications | 5.Quantity | First Trial Order, Regular Order ( It is important for the quantity to be large or small and this will not affect the inquiry quality level.) | 6.Respond time | Please indicate it clearly and this also will catch more attention. |
Respond Time: If the respond time is not clearly indicated, the reply to inquiry will be done according to the quality level of inquiry. In business hours from Monday to Friday and except holidays, reply will usually be like the following schedules. Immediately | Reply will be sent immediately after analyzing the inquiry received in business hours and relative information well prepared and collected. Our sales team will work on over-hours. | Within 24 hours | Replies to most inquiries recognized with good quality will be done within 24 hours if you do not require an immediate answer. | Within 3 days | General inquiries will get replied within 3days usually. | No-reply | Some inquiries might not get a reply but you can still try to create a better inquiry. |
Alternatives to create an inquiry from Alibaba: In case you do not have an Alibaba account or it is urgent for you to get an answer, you are suggested to try these alternative ways. Skype | Dadious 01 | Tel | 86 20 86260306 86 (0) 136 628 76969 | Fax | 86 0086-20-32458038 |
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