Q1: What’s the warranty for these tv boxes?
A1: we support 3 years warranty, any problem call me online, we can give you good solution way. we
want to do long term business with you not just for 1 day 1 times. trust us, we will give you good
service.
Q2: How long will I receive my order?
A2: DHL/UPS/FedEx Express usually takes about 3-5 working days to the destination.
And it's about 5-8 working days by EMS or TNT. Hongkong Post Air Mail and Singapore Post Air
Parcel take 10 to 30 days to ship to worldwide.
Q3: How will you declare the items to the customs?
A3: For all orders, we will declare the lowest value to the customs in order to Avoid/Reduce the import
duty for you. If you have your own declare requirements, pls let us know.
Q4: What can I do if I received a faulty item?
A4: If there is software problem for the boxes, we will send the latest firmware to you for updating.
We will tech you how to do it hand by hand .
If there is hardware problem for the boxes, u should send it back and shipping cost borne by us .
Then we will send a new one in your next order .
Q5: Can you have my logo or company name to be printed on your products or the package?
A5: Yes. We can print your logo, company name on the products or package, the MOQ 200 PCS.
We can provide OEM and ODM service for you!